Venue Accessibility

The Rowley Mile and the July Course

PERSONAL ASSISTANT ADMISSION & THE ADNAMS JULY COURSE DISABLED VIEWING PLATFORM FOR RACING PLUS MUSIC

PERSONAL ASSISTANT ADMISSION

If you require Personal Assistant, you must also book them a ticket. Select how many tickets you require including the Personal Assistant ticket.

Anyone arriving on a raceday that has not made prior arrangements will not be eligible for a free Personal Assistant ticket and full pricing will apply.

Please note our Personal Assistant Policy does not apply to customers with temporary impairments such as broken bones, healing wounds and ladies who are pregnant.

If you need a Personal Assistant to attend the event - we do offer a PA goes free scheme, once we have established your eligibility. Please purchase the total amount of tickets you need, including any Personal Assistants, and then send us the required documents as requested below along with your order number. Once we have received all the required documents and statement as to why you require a personal assistant we will then make a decision as to your eligibility. Please note that we can only refund before the event and only refund tickets booked via Newmarket Racecourses or Jockey Club Live. Bookings made through other agents cannot be refunded and PA tickets are not available.

Please do not select Print at Home tickets when purchasing, this option is not available for personal assistant tickets.

The personal assistant ticket will be set for collection on the day from our Free Pass Office for Grandstand & Paddock and Premier Customers and the Garden Enclosure for Garden Enclosure Customers. Both the Disabled Patron and the Personal Assistant must be present when collecting the complimentary ticket.

Provided that you purchase a valid admission ticket for yourself, you are entitled to apply for one complimentary admission ticket for the same event for the person who is accompanying you to assist you as a personal assistant.  The personal assistant must be able to provide you with appropriate assistance which might include:

a)    assisting you in moving around the racecourse; 
b)    helping you evacuate the racecourse in the event of an emergency; 
c)    accompanying and/or assisting you in using the racecourse’s toilets; 
d)    Assisting you in purchasing refreshments and food or using other services.

Please note that the personal assistant admission policy does not apply to disabled persons age 16 and under as it is the racecourse policy that all persons aged 16 and under must be accompanied at all times in any event by a responsible adult who must purchase their own ticket. Children aged 16 and below must be accompanied by an adult aged 18 and above.

PERSONAL ASSISTANCE TICKET CONDITIONS

The free admission ticket provided to your Personal Assistant will carry the same conditions as the admission ticket that you hold.

A Personal Assistant is required to accompany the disabled patron at all times; this is to ensure they are supported in the event of an emergency.

ELIGIBILITY

The eligibility criteria for complimentary Personal Assistant admission is regularly reviewed and the Racecourse reserves the right to update them from time to time.   Currently those who receive one of the following benefits are eligible to apply for a free Personal Assistant ticket:

a) Disability Living Allowance (DLA);
b) Attendance Allowance (AA);
c) Personal Independence Payment (PIP); 
d) Armed Forces Independence Payment (AFIP).

Additionally people who are Registered Blind are also eligible.

Please note that, in all cases, the racecourse reserves the right to nevertheless decline to accept an application or to request additional evidence if, in the racecourse's view and discretion, there is reasonable doubt that the applicant would be at a substantial disadvantage in attending without a personal assistant given the accessibility facilities and services available at the racecourse.


WHAT PROOF OF ELIGIBILITY NEEDS TO BE PROVIDED?

To prove eligibility you will need to provide the following in respect of the benefits referred to in (3) above:

a) A copy of the awarding letter from DWP or statement confirming receipt of the allowance; and
b) Photo ID which matches the details of the recipient of the above, with date of birth
c) Statement of why you may need a personal assistant to accompany you.

Please note documents will need to be resubmitted every 24 months, or on an earlier expiry. 

Alternatively, if you are a Registered Blind Person then a photocopy of certification and matching photo ID is required. 

Please note that a Blue Badge is not accepted as evidence of eligibility.

Together with proof of eligibility you should provide a short explanation of why you require your personal assistant to attend with you.

HOW DO I APPLY?

Applications (including all proof) are to be made in writing to the Customer Relations Department or email newmarket.boxoffice@thejockeyclub.co.uk, at least five days in advance of the event day. Unfortunately given the demands on resources and staff on event days, assessment for complimentary personal assistant entry is not available on the day.

The complimentary ticket will be ready for collection at the ticket collection point where photo ID for the personal assistant will be required along with the paid ticket for the disabled racegoer.

ASSISTANCE DOGS

Assistance dogs are welcome to attend with their owners without additional charge subject to production upon entry of a valid identification document from Assistance Dogs (UK) or an equivalent international organization.  A separate ticket is not required however owners should notify the racecourse in advance upon booking their event day tickets so that any necessary arrangements can be made. 

If you have any questions or queries regarding the free Personal Assistant admission scheme then please contact the Customer Relations Department on 01638 675500 (Option 4). 

Racecourse Specific Details

The Rowley Mile 

Car Parking

We have dedicated blue badge parking in both the premier and public car parks. If you require assistance from your car our car park attendants will be able to radio for the golf buggy which will take you to the point of entry.  This service cannot accommodate wheelchairs. 

Viewing

We have dedicated raised areas around the enclosures. 

Toilets

The Rowley Mile has many disabled toilet facilities within the Millennium Grandstand, Premier Courtyard, Paddock Bar area and Garden Enclosure. Please note that there are no disabled toilet facilities in the Head On Stand on the Rowley Mile.  RADAR keys are required for access to all public areas disabled toilet facilities. See Rowley Mile accessibility information for more details. 

The Adnams July Course

Car Parking

We have dedicated blue badge parking in both premier and public car parks. If you require assistance from your car our car park attendants will be able to radio for the golf buggy which will take you to the point of entry.  This service cannot accommodate wheelchairs. 

Viewing

Viewing Platforms

We have dedicated trackside raised viewing platforms in each enclosure at the Adnams July Course. 

Disabled viewing platform – Wheelchair Users

For all racing plus music events, we take bookings for all of the designated disabled platform areas.   

There are a choice of three platforms; A, B or C (Please see Accessibility Map for specific locations).  Allocation of spaces will be undertaken on a first come first served basis. Please note the platforms are open areas and you will be exposed to the elements.

A (side only view of stage)

B (rear of crowd stage right) 

C (rear of crowd stage left)

The platforms can accommodate wheelchairs that are within the dimensions 700mm wide by 1200mm long. If your wheelchair or scooter is larger than these dimensions please highlight this at the time of booking. Failure to inform us of this may result in us not being able to accommodate your request on the day.

To avoid disappointment please register in advance as we cannot guarantee availability on the day.  If you have already made your ticket booking please contact the number below to check for availability. Access to the platforms will be by wristbands only. The pre-booked wristbands will be issued from the Free Pass Office on the day of the event you are attending. 

Customers with non-mobility disabilities can view the stage in a reserved area within the stand.  Spaces within these areas must be arranged in advance.  Area D is accessible via a lift, Area E is only accessible via steps.  

D (stage right within Stand 2)

E (stage right at the top of Stand 2)

Spaces on the platforms and within the reserved areas include one disabled visitor with one accompanying guest or Personal Assistant.  No other visitors can be accommodated on the platform/in the areas, as priority must be given to our disabled customers.

If the area you wish to book is already at capacity and there are no other preferred options, a refund on your ticket can be arranged prior to the event.   

See Disabled Viewing Platform Areas

Toilets

The Adnams July Course has disabled toilets in all areas, except within Stand 4. Access to all disabled toilet facilities  is via a RADAR key.  Radar keys are available for purchase the Course Office.

See July Course accessibility information for more details

If you have any queries please contact our Customer Relations Department on 01638 675 500 option 4.

Would you like to find out more about accessibility?

Menu
To get the best possible user experience on our website please enable JavaScript