Entry, parking and directions for disabled visitors.
PERSONAL ASSISTANT ADMISSION
Select how many tickets you wish to book. If you require Personal Assistant, you must also book them a ticket.
If you need a Personal Assistant to attend the event - we do offer a PA goes free scheme, once we have established your eligibility. Please purchase the total amount of tickets you need, including any Personal Assistants, and then send us the required documents as requested below along with your order number and show that you have booked. Once we have received all the required documents and statement as to why you need a personal assistant we will then make a decision as to your eligibility. Please note that we can only refund before the event and only refund tickets booked via Newmarket Racecourses or Jockey Club Live. Bookings made through other agents cannot be refunded and PA tickets are not available.
Please do not select Print at Home tickets when purchasing, this option is not available for personal assistant tickets.
The personal assistant ticket will be set for collection on the day from our Free Pass Office. Both the Disabled Patron and the Personal Assistant must be present when collecting the PA ticket.
Provided that you purchase a valid admission ticket for yourself, you are entitled to apply for one complimentary admission ticket for the same event for the person who is accompanying you to assist you as a personal assistant. The personal assistant must be able to provide you with appropriate assistance which might include:
a) assisting you in moving around the racecourse;
b) helping you evacuate the racecourse in the event of an emergency;
c) accompanying and/or assisting you in using the racecourse’s toilets;
d) Assisting you in purchasing refreshments and food or using other services.
ALL RACEDAYS, EXCLUDING MUSIC EVENTS:
Please note that the personal assistant admission policy does not apply to disabled persons age 17 and under as it is the racecourse policy that all persons aged 17 and under must be accompanied at all times in any event by a responsible adult who must purchase their own ticket. Children aged 17 and below must be accompanied by an adult aged 18 and above.
PERSONAL ASSISTANCE TICKET CONDITIONS
The free admission ticket provided to your Personal Assistant will carry the same conditions as the admission ticket that you hold.
A Personal Assistant is required to accompany the Disabled patron at all times; this is to ensure they are supported in the event of an emergency.
The eligibility criteria for complimentary Personal Assistant admission are regularly reviewed and the Racecourse reserves the right to update them from time to time. Currently those who receive one of the following benefits are eligible to apply for a free Personal Assistant ticket:
a) Disability Living Allowance (DLA);
b) Attendance Allowance (AA);
c) Personal Independence Payment (PIP);
d) Armed Forces Independence Payment (AFIP).
Additionally people who are Registered Blind are also eligible.
Please note that, in all cases, the racecourse reserves the right to nevertheless decline to accept an application or to request additional evidence if, in the racecourse's view and discretion, there is reasonable doubt that the applicant would be at a substantial disadvantage in attending without a personal assistant given the accessibility facilities and services available at the racecourse.
WHAT PROOF OF ELIGIBILITY NEEDS TO BE PROVIDED?
To prove eligibility you will need to provide the following in respect of one the benefits referred to in (3) above:
a) A copy of the awarding letter from DWP or statement confirming receipt of the allowance; and
b) Photo ID which matches the details of the recipient of the above, with date of birth
c) Statement of why you may need a personal assistant to accompany you.
Alternatively, if you are a Registered Blind Person then a photocopy of certification and matching photo ID is required.
Please note that a Blue Badge is not accepted as evidence of eligibility.
Together with proof of eligibility you should provide a short explanation of why you require your personal assistant to attend with you.
HOW DO I APPLY?
Applications (including all proof) are to be made in writing to the Customer Relations Department or email firstname.lastname@example.org, at least five days in advance of the event day. Unfortunately given the demands on resources and staff on event days, assessment for complimentary personal assistant entry is not available on the day.
The complimentary ticket will be ready for collection at the ticket collection point where photo ID for the personal assistant will be required along with the paid ticket for the disabled racegoer
Assistance dogs are welcome to attend with their owners without additional charge subject to production upon entry of a valid identification document from Assistance Dogs (UK) or an equivalent international organization. A separate ticket is not required however owners should notify the racecourse in advance upon booking their event day tickets so that any necessary arrangements can be made.
If you have any questions or queries regarding the free care admission scheme then please contact the Customer Relations Department on 01638 675500 (Option 4).
We have dedicated blue badge parking in both the premier and public car parks. If you require assistance from your car our car park attendants will be able to radio for the shuttle buggy which will take you to the point of entry.
We have dedicated raised areas (portable platforms).
The Rowley Mile has many disabled toilet facilities within the Millennium Grandstand, Premier Courtyard, Paddock Bar area and Family Enclosure. Please note that there are no disabled toilet facilities in the Head On Stand on the Rowley Mile.
For a guide on our Disabled Access click here to visit the disabledgo.com website.
We have dedicated blue badge parking in both premier and public car parks. If you require assistance from your car our car park attendants will be able to radio for the shuttle buggy which will take you to the point of entry.
We have dedicated trackside raised viewing platforms in each enclosure at the Adnams July Course.
Disabled viewing platform – Wheelchair Users
For all music events, we will now be taking bookings for all disabled platforms.
There are a choice of three platforms; A, B or C (Please see accessibility map for specific locations). Allocation of spaces will be undertaken on a first come first served basis. Please note the platforms are open areas and you will be exposed to the elements.
A (side only view of stage)
B (rear of crowd stage right)
C (rear of crowd stage left)
The platforms can accommodate wheelchairs that are within the dimensions 700mm wide by 1200mm long. If your wheelchair or scooter is larger than these dimensions please highlight this at the time of booking. Failure to inform us of this may result in us not being able to accommodate your request on the day.
To avoid disappointment please register at the time of booking your tickets as we cannot guarantee availability on the night. If you have already made your ticket booking please contact the number below to check for availability. Access to the platforms will be by wristbands only. The pre-booked wristbands will be issued from our Free Pass Office on the day of the event you are attending.
Please call 01638 675500 (Opt 4) to reserve a place on the platform.
Disabled viewing platform – Non-Wheelchair Users
Disabled customers with non-mobility issues can view the stage in a reserved area within the stand. Spaces within these areas must be arranged in advance. Area D is accessible via a lift, area E is only accessible via some steps.
D (stage right within Stand 2)
E (stage right at the top of Stand 2)
Spaces on the platforms and within the reserved areas include one disabled visitor with one only accompanying guest or Personal Assistant. No other visitors can be accommodated on the platform/in the areas, as priority must be given to our disabled customers; which I’m sure you will appreciate.
If the area you wish to book is already at capacity and there are no other options that you wish to take up, a refund on your ticket can be arranged prior to the race meeting.
This new process has been put in place to make it fairer for our customers and to manage both expectations and safety during our events.
The Adnams July Course has disabled toilets in all areas, except within Stand 4. Access is by radar key only. Radar keys are available from our Course Office (a deposit is required).
View our accessibility policies here.
If you have any queries please contact our Customer Relations Department on 01638 675 500 option 4.
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